Yes! All herbs used in our jewelry undergo thorough cleaning, sealing, and processing (e.g., resin coating or polishing) to ensure durability and safety. However, avoid submerging items in water or exposing them to harsh chemicals.

Our materials are treated to minimize fading, but natural variations may occur due to light exposure or humidity. Store your items in a cool, dry place when not in use to preserve its quality.

No. Water exposure may weaken adhesives, discolor herbs, or damage delicate components. Remove jewelry before swimming, showering, or exercising.

Check the product description for material details. If you have allergies, consult the ingredient list before purchasing. We’re not liable for allergic reactions caused by improper use.

Most of the products do not need to be clean intentionally. If you want, gently wipe with a dry, soft cloth. Avoid liquids or abrasive cleaners. For resin-coated pieces, a slightly damp cloth may be used, but dry immediately.

Due to hygiene standards, we cannot accept returns on earrings for pierced ears unless they arrive damaged or defective.

Currently, we don’t provide repair services due to the delicate nature of herbal materials. Handle your items with care to avoid breakage.

Yes! Contact us at official.zenithacc@outlook.com for custom orders. Note that personalized items are final sale and non-refundable.

It usually takes 7-14 days business days and vary by location. Track your order via the link in your confirmation email.

Reach out immediately via email. We’ll try to adjust your order if it hasn’t been processed.

Yes! Check our shipping page for supported countries and fees.

While we use traditional Chinese medicinal herbs, our jewelry is purely decorative. It is not intended for therapeutic use.